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Disaster Recovery

Disasters are more than a moment. Individuals and communities may continue to feel the effects for weeks, months and years after a disaster occurs. InGenesis is committed to standing by our communities throughout the recovery process and beyond. This emergency management portal was designed as a preparedness resource for our InGenesis colleagues, associates, clients and future applicants. The information shared in this section represents some of the resources available to assist those who have been affected by a disaster.

What You Need to Know

Employee Assistance Program benefits are available 24 hours a day, 7 days a week:
Phone: 800-311-4327
InGenesis Web ID: GEN311

Links and Phone Numbers




FEMA helpline 1-800-462-7585
IRS Customer Service 1-800-829-1040
Airbnb – Housing Assistance 1-855-424-7262
FEMA’s Transitional Shelter Assistance 1-800-621-3362, TTY 1-800-462-7585
Supplemental Nutrition Assistance Program 1-877-541-7905
National Flood Insurance Plan (FloodSmart) 1-800-611-6122
The U.S Small Business Administration 1-800-659-2955
The U.S. Department of Agriculture hotline 1-202-720-2791
Red Cross disaster assistance: 1-800-733-2767
FEMA registration: 1-800-621-3362
Disaster Distress Helpline at 1-800-985-5990 or text “TalkWithUs” to 66746

Fill out a questionnaire to begin the process of applying for federal aid from FEMA.
Apply for federal aid for recovery of storm-caused damages and loss. Call the FEMA helpline: 1-800-462-7585
For information on tax relief available for those living in the disaster areas. Call IRS customer service representatives at 1-800-829-1040, available Monday through Friday, 7 a.m. to 7 p.m. local time

Texas Workforce Commission
Texas unemployment benefits. For questions, call 1-800-939-6631.


Red Cross disaster assistance: Main Number: 1-800-733-2767
Public Inquiries for Red Cross: 1-202-303-4498 (Monday – Friday, 8am to 5pm EST)
FEMA registration: 1-800-621-3362

CDC Contact Form

If you need to talk to a professional about emotional distress, call the Disaster Distress Helpline at 1-800-985-5990 or text “TalkWithUs” to 66746


Disaster Relief Assistance by State
Disaster Recovery Center Locator by State
  • Emergency Medical Assistance: Please dial 9-1-1.
  • Emergency Shelter: Locate options by zip code by visiting the American Red Cross, or Salvation Army, or by texting SHELTER and your zip code (for example, “SHELTER 01234”) to 4FEMA (43362). For Spanish text REFUGIO and your zip code. (Standard text message rates apply.) You can also download the FEMA Mobile App to find open shelters..
  • Immediate Needs: Contact your local emergency management agency for help or referral to trusted disaster assistance partners serving your area. The FEMA Helpline (1-800-621-3362 / TTY (800) 462-7585) may be able to provide additional referrals.


Airbnb Housing Assistance. 1-415-800-5959 or call 1-855-424-7262 (toll-free)

Those eligible for FEMA’s Transitional Shelter Assistance program may be able to stay at a participating hotel free of charge temporarily if they are unable to return home. For a list of participating hotels, Contact FEMA to apply and with questions: 1-800-462-7585.


The State Bar of Texas Disaster Hotline: 1-800-504-7030. The hotline — answered in English, Spanish, and Vietnamese — connects low-income people affected by a disaster with legal aid providers in their area who can help with such issues as replacing lost documents, answering insurance questions, helping with landlord-tenant problems, and handling consumer protection concerns such as price-gouging and contractor scams during the rebuilding process. Callers can leave a message at any time. provides this list of legal advice articles for disaster recovery


For disaster food stamp benefits, call the Disaster Supplemental Nutrition Assistance Program (DSNAP) at 1-877-541-7905.


The National Flood Insurance Plan (FloodSmart) answers questions for policyholders about the claims process: 1-800-611-6122


The U.S. Small Business Administration offers low-interest, long-term disaster loans to small businesses of all sizes, private non-profit organizations, homeowners, and renters to repair or replace uninsured/underinsured disaster damaged property. Call 1-800-659-2955.

The U.S. Department of Agriculture offers food, emergency housing, community, as well as farmer and rancher assistance to individuals and small businesses affected by severe storms and flooding. Call the Hurricane Harvey Information Line for Texas Producers: 1-202-720-2791 (National). Website for the U.S Department of Agriculture:

Pet Resource

Natural disasters have long-lasting effects for both humans and their pets. Hurricanes, such as Harvey and Maria, wildfires, earthquakes, tornados, floods and winter storms can affect household pets and other animals in our care.

24PetWatch – Missing Pets

The website contains links to third party sites, as a convenience to the user and for informational purposes only. Such linked sites are not under the control of InGenesis and InGenesis is not responsible for the content, information, or operation of any third-party site. InGenesis will seek to maintain the information on this site as current, but cannot guarantee the quality or accuracy of the information on the site. In the event of an emergency, or a natural disaster, please make sure to follow the instructions provided by authorities.